Return/Replacement request for any Order should be submitted within 10 days of receiving the Product.
Refund/Replacement will be initiated only upon receiving of the product
Replacement will depend upon the availability of the product
In case the product was damaged while in your possession, Pitara Store will not be under any liability to process the refund/replacement
Damaged/ Missing/ Empty Packages need to be returned within 2 days of receiving the product
Order Replacement can be done in following cases:
-Wrong Size/ Color/ Style/ Quantity
-Missing Parts/ Accessories
-Defective/ Damaged (if not under Manufacturer's Warranty*)
-Not as per description
Return Package should have the original Price tag and Packaging slip
Few products are Non-Returnable. Please refer to the product page for further reference
For Manufacturer’s Warranty Products, you are required to visit the Brand Service Centre.
For more queries, please refer to Return, Replacement & Refund policies
Pitara Store promises 'No Anxiety Shipping' for all the products that you order. We ensure this by bringing together critical elements of shipment such as Packaging, Timely Delivery, Order Status Updates and Support from our trusted Logistics Partners. So once you have placed an order, be rest assured as we will look after everything. Also, timely delivery of the order is our utmost priority however, actual delivery depends upon availability of the product with the merchants, your shipping address, etc. We have collaborated with top Courier and Logistics Partners to assure that you receive your order on time. Each order is usually processed within 48 hours and we update you at every step, i.e. when the order is placed, processed, shipped, and delivered. If you have any questions during the process, feel free to reach our customer support.